Complaints Policy

At mendels, we strive to provide high-quality products and services. However, if you have a complaint, we are committed to resolving it fairly and promptly. This policy outlines how we handle complaints.

1. How to Make a Complaint

If you have a complaint about our products, services, or any other aspect of our business, please contact us through our official website. To help us address your issue efficiently, please provide:

  • A clear description of the complaint.

  • Any relevant order details or supporting documents.

  • Your preferred resolution, if applicable.

2. Complaint Handling Process

Once a complaint is received, we will:

  • Acknowledge receipt within [Insert Timeframe].

  • Investigate the issue thoroughly.

  • Provide a response within [Insert Timeframe], outlining any actions taken or proposed resolutions.

3. Resolution

We aim to resolve complaints in a fair and timely manner. If additional time is needed, we will keep you informed of the progress. Possible resolutions may include:

  • Replacement or refund (if applicable).

  • Clarifications or additional support.

  • Any other appropriate action to address the issue.

4. Further Escalation

If you are not satisfied with our response, you may request a further review. We will re-examine the complaint and provide a final response within [Insert Timeframe].

5. Policy Updates

mendels reserves the right to update this Complaints Policy as needed. Any changes will be posted on our official website.